Our Staff

Jordan Ortega, HIS

Jordan Ortega, HIS

Hearing Instrument Specialist

I was born and raised in Indianapolis, Indiana. I am the second born of five children. My father owned a restaurant chain, which kept him quite busy, and my mother cared for all five of us children while also attending college. It is because of their hard work that I count myself successful in attaining my education, secular career and religious beliefs.

In 2013, I married the love of my life Anna Karen. Being goal oriented, we work hard to travel and to give of ourselves in hospitable ways. I started my career in the hearing health industry in 2014, and found that it is my passion. I worked for a wonderful company in Indiana fitting and dispensing hearing aids before moving to the Rio Grande Valley to be closer to my wife’s beautiful family. Now we live in south Texas and I have the pleasure and privilege of working with NewSound Hearing Centers at the Harlingen office. I am excited to bring my energy, experience and expertise to help those in need of their hearing life being saved!

Lorena Lopez

Lorena Lopez

Regional Administrative Coordinator

For the last 17 years I have worked in the medical field and take great pride in helping patients get the absolute best quality of care. As an audio technician and Regional Administrative Coordinator I work diligently along with our local hearing instrument specialist to ensure our patients are hearing the very best they can be.

When I am not helping hearing lives I enjoy spending time with my daughters, listening to live music and cooking.

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Customer Reviews

Great place to do my hearing aid business. Jordan is a special person and cares about my hearing and Lori is very nice to work with for scheduling. They have a quality hearing aid and they want you to hear as well as possible. I highly recommend New Sound!

Rod Kehler, on Google

I found Jordan friendly and professional. He answered all my questions and really helped me understand my hearing problem. The two doctors on the video conference likewise were courteous and willing to answer all my questions. All in all, a very pleasant experience.

joe foreman, on Google

Am very pleased with the people and atmosphere at New sound Hearing center. Everything was explained to where I was able to understand. Would highly recommend this place.

Rosa Lara, on Google

The staff is very professional and friendly. I was there for hearing test and sizing for hearing protection, and I was in and out in about 15-20 minutes. I highly recommend New Sound Hearing Centers in Harlingen, Tx

Jose Ramirez, on Google

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