Our Staff

Jordan Ortega, HIS

Jordan Ortega, HIS

Hearing Instrument Specialist

I was born and raised in Indianapolis, Indiana. I am the second born of five children. My father owned a restaurant chain, which kept him quite busy, and my mother cared for all five of us children while also attending college. It is because of their hard work that I count myself successful in attaining my education, secular career and religious beliefs.

In 2013, I married the love of my life Anna Karen. Being goal oriented, we work hard to travel and to give of ourselves in hospitable ways. I started my career in the hearing health industry in 2014, and found that it is my passion. I worked for a wonderful company in Indiana fitting and dispensing hearing aids before moving to the Rio Grande Valley to be closer to my wife’s beautiful family. Now we live in south Texas and I have the pleasure and privilege of working with NewSound Hearing Centers at the Harlingen office. I am excited to bring my energy, experience and expertise to help those in need of their hearing life being saved!

Lorena Lopez

Lorena Lopez

Regional Administrative Coordinator

For the last 17 years I have worked in the medical field and take great pride in helping patients get the absolute best quality of care. As an audio technician and Regional Administrative Coordinator I work diligently along with our local hearing instrument specialist to ensure our patients are hearing the very best they can be.

When I am not helping hearing lives I enjoy spending time with my daughters, listening to live music and cooking.

Stephanie Pulido

Stephanie Pulido

Audio Tech

Stephanie graduated with a Bachelor of Science in Communication Sciences and Disorders from The University of Texas Rio Grande Valley in 2022. She has a passion for providing exceptional service to her community and for assisting patients with their hearing difficulties.

When not helping save hearing lives, Stephanie enjoys time spending quality time with her family and friends. She also enjoys traveling and exploring new cities, taking in the sights and culture each place has to offer.

woman with ipad background

Customer Reviews

Linda Parish, on Google

Kevin Boissonneault, on Google

Fidel Rosales Sr, on Google

I had reached a point that I could barely hear. I'd been treating with Primary Care Dr to no avail. I called this company last Friday for appointment. They scheduled me for today, 1/30. There was no wait time. Jordan did an excellent job of removing wax buildup from my...

Eileen hitchcock, on Google

Sodelva Hernandez Saldivar, on Google

Fast, informative and hassle free. Would highly recommend this place for all of your hearing protection, hearing aids, and audiograms. Thank you Jordan🫡

Jose Chapa, on Google

Always the best.

Tom Elder, on Google

Very informative and helpful. I would recommend this facility to everyone!

Priscilla Burton, on Google

lupe ortega, on Google

Candy Elkins, on Google

The technician and office personnel are always happy and helpful. They are able to answer questions and solve any problems.

Marilyn Hensz, on Google

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